Customer Service & Support
We're Here to Help
At Great Days Out, we’re passionate about helping customers create unforgettable memories at some of the UK’s best attractions and experiences.
Whether you’re booking a family day out, looking for attraction information, or need assistance with an existing order, our UK-based customer support team is here to provide fast, friendly and reliable help whenever you need it.
Email Support
customerservice@great-days-out.co.uk
Response within 24 hours
Opening Hours
Monday – Saturday
9:00am – 5:00pm
UK Based Team
Real people providing real support.
Knowledgeable attraction experts
Manage Your Booking Online
Most bookings include a secure booking management link within your confirmation email.
Where permitted by the attraction or experience provider, this allows you to:
- Change visit dates
- Update booking details
- Manage reservations
- Cancel eligible bookings
All amendment and cancellation options remain subject to the attraction’s own terms and conditions.
How Can We Help
Ticket & Booking Support
– Booking confirmations
– Missing tickets
– Ticket delivery enquiries
– Attraction information
– Ticket validity questions
– Promotional offer queries
– Gift experience enquiries
– Booking amendment guidance
Order Support
– Payment issues
– Booking reference enquiries
– Ticket access problems
– Incorrect booking details
– Order updates
– Refund guidance
– Supplier cancellation information
Why Choose Great Days Out?
Unlike many online ticket providers, every member of our customer service team is based in the United Kingdom.
When you contact Great Days Out, you’ll speak with knowledgeable team members who understand our attractions, our booking systems and our customers’ needs.
Frequently Asked Questions
In most cases, customers receive a booking management link as part of their confirmation email.
Where permitted by the attraction or experience provider, this link allows customers to change visit dates, update booking details, or manage reservations online.
Amendment options vary between attractions and are determined entirely by the attraction’s own terms and conditions. Great Days Out does not set amendment policies and cannot override supplier restrictions.
Cancellation policies vary by attraction, ticket type, and supplier.
Where cancellation is permitted, customers may be able to cancel their booking using the booking management link provided in their confirmation email.
Cancellation eligibility, refunds, and cancellation windows are determined by the attraction or supplier. Great Days Out cannot override attraction cancellation policies.
Most customers can manage eligible booking changes directly through the booking link included in their confirmation email.
This self-service option allows customers to make changes quickly and conveniently without needing to contact customer support.
Please remember that all amendment and cancellation options are subject to the individual attraction’s terms and conditions. Great Days Out acts as the booking platform and does not control, amend, or override supplier policies.
Important Information
Amendment options, cancellation eligibility and refund policies vary between attractions and suppliers. Great Days Out does not set these policies and cannot override supplier restrictions.
We always recommend reviewing the attraction-specific terms and conditions before completing your booking.